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Mobile Working

Glasgow and Perth are delivering Phase 1 Mobile Working projects, with further Mobile Working projects scheduled as part of Glasgow’s Phase 2 participation.

These projects aim to maximise the efficiency of staff working in the field by:

•    Making better use of technology to create a flexible workforce;
•    Providing the information they need direct to them in the field; and
•    Providing real time information back to the back office system.

In delivering Mobile Working solutions, Glasgow and Perth have delivered data-driven efficiencies and service improvements. This creates a culture of (open) data and mobile working led by data analysis and internal information exchange. Staff also report achievements in service convergence, connectivity, transparency and performance.

Mobile Working approaches have other outcomes, including: Front line staff up-skilled in new technologies and IT literacy skills; Reduced risk to lone workers; Increased productivity and lower operating costs; Enhanced real time information on service operation; and Enhanced management information and statistical analysis.